At CustomApron.co.uk, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your order, we offer a clear and simple refund process. Please read our refund policy carefully before making a purchase.
Returns and Refunds
We understand that sometimes things don’t go as planned. If you wish to return an item, we accept returns under the following conditions:
- Items must be returned within 14 days from the date you receive your order.
- Items must be unused, in their original condition, and in the original packaging.
- Customized or personalized items are non-returnable unless there is a manufacturing defect or error with the customization.
How to Request a Refund
If you are eligible for a refund, please follow these steps:
- Contact us at support@customapron.co.uk with your order number and the reason for the return.
- We will provide you with a return authorization and instructions on how to send back your item.
- Once we receive the returned item, we will process your refund within 7-10 business days.
Non-Refundable Items
The following items cannot be refunded:
- Customized or personalized aprons (unless there’s a fault or mistake made during the customization).
- Sale or clearance items.
- Gift cards or vouchers.
Damaged or Faulty Products
If you receive a damaged or faulty item, please contact us immediately at support@customapron.co.uk with a photograph of the damage and your order details. We will arrange for a replacement or refund based on the issue.
Refund Process
Refunds will be processed to the original payment method. Please note that shipping costs are non-refundable unless the product is defective or incorrect.
Exchange Policy
If you wish to exchange an item, please contact us within 14 days of receiving your order. We will work with you to arrange an exchange, but the item must be returned in original condition. You may be responsible for return shipping costs.
Changes to This Policy
We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page with the updated date.
If you have any further questions or concerns about our refund policy, feel free to contact us at support@customapron.co.uk.
Thank you for shopping with CustomApron.co.uk!